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Delivery

What is your delivery time?

All orders are packed and dispatched from our TPL in the UK. They are sent by courier and will arrive within 1-3 working days.
The courier will deliver the parcel to the address you gave at checkout, and will send a text message as soon as it is about to arrive.

In the checkout it's possible to chose 2 different delivery options.
1. Hermes Economy Parcel - Free shipping (2-3 business days)
2. Parcel Next day delivery - £3 (1 business day)

(Shipping rates and terms can change on exceptional occasions; eg larger campaigns)

Can I track my package?

Your package should arrive after just 1-3 working days. A text meesage will be sent out shortly before it arrives.
If you need a tracking number, please contact us at info@swissclinic.com

Does the shipping cost anything?

Its's free of charge, unless you want your parcel the next business day.

You can chose next day delivery in the checkout for £3.

(Shipping rates and terms can change on exceptional occasions; eg larger campaigns)

I didn't receive what I initially ordered!

Human error. We apologize for the inconvenience.
Contact us and let us know what went wrong. We'll solve it faster than you can imagine.

What happens if my delivery is delayed?

In such cases, we will try to communicate this with you frequently until the parcel has been despatched.

Do you send outside the UK?

Yes we do!

We offer deliveries within the EU. You can select the country in the checkout.
The above-mentioned delivery conditions do not apply to shipments outside the UK.

Outside UK:
Delivery time – 3-5 business days
Courier - UPS

(Shipping rates and terms can change on exceptional occasions; eg larger campaigns)