Can I change / cancel my order?
Of course you can. To make any changes or cancellations, get in touch with Customer Service as soon as possible.
Visit our Customer Service Portal here for the easiest and fastest support.
Is it safe to shop with you?
Safety is our number one priority, from product development through data protection to delivery of your products. We are dedicated to using only certified, proven and reputable companies as research, development, production, payment and delivery partners and suppliers.
We also have an excellent Customer Service team in place to help you throughout your interaction with Swiss Clinic.
Why doesn't the discount code work?
If you have a discount voucher, you need to enter the code at checkout, in the “Gift token/Discount code” field, and then click on the “Update” button next to it.
Please note that the code is case sensitive, so you will need to enter it exactly as you received it.
If the discount is still not applied it may be the case that:
- the code has expired
- the minimum spend amount has not been met
- the code has already been used on a previous order
Please read through the conditions of your unique code carefully.
Are my chosen products reserved in the shopping cart?
Unfortunately, we cannot reserve any products.
Many of our products are in high demand and we sometimes run out of stock. To avoid disappointment, we recommend that you proceed to checkout as soon as you have finished selecting your products.
Do I need to create an account and log in to shop with you?
No, not unless you want to!
Simply choose the products you want, put them in your basket and proceed to checkout to complete your purchase.
Is a subscription activated when I order from you?
We do not offer subscriptions for any of our products / treatments.
No products will be sent out automatically. If you want a new product, you have to visit our fantastic website again and place a new order.