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Returns

How do I return my product(s)?

It is important for us to offer you a simple return process.

If you like to return a product, multiple products or your entire order, please follow these steps:

1. Contact us via email, chat or social media and give us the following:
• Order number
• Reason for the return
• Preferred date for package pickup
• Safe place where you can leave the package, if you're not at home.

2. Within 24h you will receive an email confirmation from Hermes regarding the arranged pickup.
The email confirmation will contain a return slip.

3. Print the return slip.

4. Put the products in a transport-resistant package and close it carefully.
We prefer you to use the packaging you received the products in.
NOTE! You do not have to leave any message in or on the package.

5. Paste the return slip at the top of the package.

6. When the return has been received and checked by us and everything is in accordance with our agreement, we will send a confirmation by email.

Important!
If the reason of your return is that you regret the purchase or want to change any of the received product(s), it is extremely important that the products are received in saleable condition. Should they not be in this condition, we reserve the right to return the package and charge you for the additional shipping cost.

You can read about refunds in the questions & answers below.

Does it cost me anything if I want to return the products?

Not at all! The pick up is already paid for.

When will I get my refund?

When the return has been received and everything is in accordance with our agreement, we'll send a confirmation via email.
Depending on which bank you have, the transaction may take anywhere between 3 and 14 business days.

Do you contact the payment provider or do I have to?

We have direct access to the providers system and the payments made by our customers.
You can just sit back and relax. Let us do the work.