Welcome to Customer Service at Swiss Clinic. You can contact us by phone or email. We always try to reply to queries within 24 hours.
How can we be of assistance?
No, not unless you want to. Simply select the product you want to buy, place it in your basket and then proceed to checkout.
Since inception, Swiss Clinic has developed and sold niched beauty products with proven efficacy. The common feature of these products is that, unlike make-up, they have a lasting effect on our customers’ beauty. Each product concept is developed in collaboration with leading experts from around the world and a dedicated team in Switzerland, where the watchwords are quality, innovation, performance and safety.
If you want to cancel your order, or part of it, please contact Customer Service as soon as possible.
As customer of Swiss Clinic, you are entitled to cancel your purchase within 14 days from the date you received the product. Always contact Swiss Clinic and notify us that you want to return an item(s) and our Customer Service will assist you. We are contactable by phone and email.
We always send your order the next working day and the normal delivery time is between 2-4 days.
Swiss Clinic does not charge for shipping.
No, there are no other charges.
Your order is packed at our warehouse in Stockholm, Sweden and sent by UPS to your home
You have 14 days from the day you receive your order to return it, provided that the product is substantially unaltered and if the product is sealed, the seal should be unbroken. If you want to exchange a product please contact Customer Service and we will assist you. When returning or exchanging a product, you must pay the return postage costs.
As customer of Swiss Clinic, you are entitled to cancel your purchase within 14 days from the date you received the product. Simply contact Swiss Clinic by phone or email and notify us that you want to return an item.
Please always contact Customer Service if, for any reason, you want to return an item. This is to ensure that the process is made as efficient as possible. If you do not contact Customer Service before the product is returned, a handling fee may be charged.
PRODUCT RETURN ADDRESS:
1 Berkeley Street
Mayfair, London W1J8DJ
To use a discount code, enter it at checkout under “GIFT TOKEN” and click “update”. Please note that codes are case sensitive (it is important to distinguish between upper- and lower-case letters). If you are unsure of the rules governing certain offers and discounts please consult the discount terms and conditions.