Terms and Conditions Terms and Conditions

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Terms and Conditions of Sale

Welcome to www.swissclinic.co.uk. By using the website you agree to be bound by these Terms and Conditions, and any orders placed by you are bound by these. Please make yourself familiar with the Terms and Conditions below prior to placing an order with us.

www.swissclinic.co.uk is provided solely for personal use and you may not use it for any commercial purpose. We reserve the right, to change, modify, add, amend or remove any part of these Terms and Conditions from time to time and it is your responsibility to check them from time to time for any changes. Please note that these Terms and Conditions do not affect your statutory rights as a consumer.

Company information

Swiss Clinic
1 Berkeley Street
Mayfair, London W1J8DJ
United Kingdom
Phone: 0208 068 0451
Email: info@swissclinic.co.uk
Company no: SE 556776-5622

Please note that this address is for returning goods only. For general questions about product returns, product guarantees and other customer service issues, please contact us either by phone or at info@swissclinic.co.uk

Approval

By agreeing to these Terms and Condition, a contract has been entered into between the company and the customer. For each order that is received an automated order confirmation is sent out via email.

Right to cancellation

At Swiss Clinic, customers always have the right to cancel a purchase within 14 days of receiving the goods. Always contact our customer service before you return an item. Do not forget to state your customer number or invoice number. The right to cancellation applies provided the product and its packaging are intact, i.e. not damaged or opened. The customer is liable for the return postage costs. We will refund your money within 14 days if you cancel your purchase. For repurchase or exchange contact us via email, info@swissclinic.co.uk.

The effect of exercising the right of cancellation

If you withdraw from this contract, we will refund all payments received from you, including delivery charges (but excluding extra delivery costs incurred as a result of you choosing another delivery method than the cheapest standard delivery we offer). The refund will be made without undue delay and in any event no later than 14 days from the date on which we were informed of your decision to withdraw from the contract. We will use the same means of payment for the refund as was used for the initial transaction, unless otherwise expressly agreed with us. In any event, the refund will not entail any additional cost for you.

Payment & Refunds

We offer the three global leading payment solutions, VISA, MASTERCARD and PAYPAL, for our customers. The usage of VISA, MASTERCARD or PAYPAL has to be followed according to their terms and conditions.

Klarna conditions can be found here

Personal data and address information

When you accept our terms and conditions you consent to your purchasing data as well as your contact information being used by Swiss Clinic AB. Your address is necessary for us in order to contact you and deliver your goods. As a customer you are obliged to ensure that the delivery address you have specified is correct. The data is stored and used for information and marketing purposes. You have the option, at any time, to notify us in writing that you object to the use of your personal data for marketing purposes. We treat your personal data with the utmost care and guarantee that your customer data is used only by Swiss Clinic AB and never shared with third parties.

Delivery times

Orders received before 10 am are dispatched the same day (weekdays only) and delivered within 2-4 working days. Always make sure to specify the correct address when ordering goods to avoid delays. UPS will make three attempts to deliver your parcel. It can be arranged for a parcel to be delivered to a designated delivery point near your chosen delivery address, should you be unable to be present to receive it.

Delivery Delays

Should a delay occur, we will notify you immediately, explaining the reason for the delay and provide you with a new delivery date. As a customer you then have the right to cancel the purchase without any additional charge.

Age limit

We do not accept orders from anyone under 18 years of age.

VAT

All prices are inclusive of VAT.

Swiss Clinic Guarantee

Swiss Clinic’s performance guarantee applies to all new orders and means that if you are not satisfied, having used the product in accordance with our instructions and conditions, please contact Customer Service for a full refund. The guarantee may only be used once per product and customer. For the guarantee to apply, all products must be returned in their original packaging and contain at least 75% of the original contents. Please note that the guarantee is only valid for your first purchase of the product in question.

Damage in transit

Please contact us immediately if your parcel arrives damaged.

Fraudulent orders and activity

Please check carefully that all the information you provide is correct before placing your order. We always report fraudulent activity and orders to the police and our online payment provider.

Returns

Please always contact Customer Service if you want to return an item. This is to ensure that the process is made efficient as possible. If you do not contact Customer Service before the product is returned, a handling fee may be charged. Products should be returned to: 1 Berkeley Street, London, W1J 8DJ, United Kingdom, without undue delay and no later than 14 days after the date on which you notified us of your decision to cancel your order. The right to cancellation is deemed to be valid if the goods are returned before this 14 day period expires.

Complaints

If you received a defective or incorrect product we ask you to contact Customer Service immediately at info@swissclinic.co.uk. Describe the problem in as much detail as possible. If we cannot solve the problem, you may lodge a complaint to receive a new product. Complaints must be made in accordance with the instructions provided by us. If we undertake to redeliver or rectify the defect in relation to the complaint, any shipping costs incurred by you will be refunded within 14 days of the date we receive the defective or incorrect goods. The return of goods and refunds shall be made without undue delay. Please note that an item is only deemed to be defective if there is a manufacturing defect. This does not include any variations in colour in relation to products. As a consumer, you have certain rights, including legal rights relating to faulty or misdescribed goods. For further information about your legal rights in the United Kingdom, contact your local authority Trading Standards Department or Citizen's Advice Bureau. Nothing in these Terms and Conditions will affect these legal rights and Swiss Clinic are committed to performing any obligations under these Terms and Conditions with reasonable care and skill.

Use

You should always consult your doctor before using our products if you are pregnant or breastfeeding. General advice states that whitening products should not be used by people whose gums are in poor condition, or who have cavities. If you are unsure, we recommend that you contact your dentist before commencing the treatment. Swiss Clinic cannot be held responsible for any inconvenience or damage resulting from the incorrect use of the products. It is important that you read the instructions for each product before use.

Subscription

When ordering a subscription product, you will receive the product on a regular basis (typically every 30 days), until further notice. It’s a way of ensuring you don’t run out of your treatment. To cancel your subscription, simply notify us no later than 20 days before your next delivery.

No hidden charges or commitment periods.

When you shop at Swiss Clinic and accept our Terms and Conditions, you enter into a contract. This also applies to subscription products. This contract os governed and regulated by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This means you have the right to cancel your contract at any time up to 14 days after the day on which you receive your order. If you place an order for several products and they are delivered separately then your 14 days will start the day after you receive the last product on your order.

Cookies

Our website uses so-called cookies. A cookie is a small text file that is stored on your computer and comprises a short text. It is a technical standard that almost all websites use. The purpose is to keep statistics on how the website is used and to provide valuable information about how we can improve our website for our customers. In your web browser you can choose not to accept cookies if you wish. We have established a policy for how we manage cookies. We do not collect any personal information with cookies, and information about the visitor cannot be tracked using cookies. A cookie cannot start a programme. The statistics can only be read as numbers and are not connected to any individual.

Copyright

The content of this website is protected by copyright law and may not be copied, reproduced or distributed in any form, in whole or in part, without the prior written consent of Swiss Clinic AB.

Swiss Clinic AB reserves the right to change these terms and conditions in the future.