Terms and Conditions of Sale
The Workary Chelsea (Swiss Clinic), Chelsea Old Town Hall, King's Rd, SW3 5EZ London
Phone: 0208 068 0451
Please note that this address is for returning goods only. For general questions about product returns, product guarantees and other customer service issues, please contact us either by phone or at firstname.lastname@example.org
By agreeing to these Terms and Condition, a contract has been entered into between the company and the customer. For each order that is received an automated order confirmation is sent out via email.
Right to cancellation
At Swiss Clinic, customers always have the right to cancel a purchase within 14 days of receiving the goods. Always contact our customer service before you return an item. Do not forget to state your customer number or invoice number. The right to cancellation applies provided the product and its packaging are intact, i.e. not damaged or opened. The customer is liable for the return postage costs. We will refund your money within 14 days if you cancel your purchase. For repurchase or exchange contact us via email, email@example.com. For unclaimed deliveries, Swiss Clinic AB reserves the right to charge you for the handling fee, which is currently £20.
The effect of exercising the right of cancellation
If you withdraw from this contract, we will refund all payments received from you, including delivery charges (but excluding extra delivery costs incurred as a result of you choosing another delivery method than the cheapest standard delivery we offer). The refund will be made without undue delay and in any event no later than 14 days from the date on which we were informed of your decision to withdraw from the contract. We will use the same means of payment for the refund as was used for the initial transaction, unless otherwise expressly agreed with us. In any event, the refund will not entail any additional cost for you.
Personal data and address information
When you accept our terms and conditions you consent to your purchasing data as well as your contact information being used by Swiss Clinic AB. Your address is necessary for us in order to contact you and deliver your goods. As a customer you are obliged to ensure that the delivery address you have specified is correct. The data is stored and used for information and marketing purposes. You have the option, at any time, to notify us in writing that you object to the use of your personal data for marketing purposes. We treat your personal data with the utmost care and guarantee that your customer data is used only by Swiss Clinic AB and never shared with third parties.
We offer two different shipping options within UK:
Hermes Economy parcel (2-3 working days)
Parcelforce Next day delivery (1 working day)
Orders placed before 11am are eligible for Next Day Delivery with Parcelforce.
UPS (for deliveries outside the UK) 3-5 days.
Orders are not being processed during weekends.
Should a delay occur, we will notify you immediately, explaining the reason for the delay and provide you with a new delivery date. As a customer you then have the right to cancel the purchase without any additional charge.
We do not accept orders from anyone under 18 years of age.
All prices are inclusive of VAT.
Swiss Clinic Guarantee
Swiss Clinic's performance guarantee applies to all new orders and means that if you are not satisfied, having used the product in accordance with our instructions and conditions, please contact Customer Service for a full refund. The guarantee may only be used once per product and customer. For the guarantee to apply, all products must be returned in their original packaging and contain at least 75% of the original contents. Please note that the guarantee is only valid for your first purchase of the product in question.
Damage in transit
Please contact us immediately if your parcel arrives damaged.
Fraudulent orders and activity
Please check carefully that all the information you provide is correct before placing your order. We always report fraudulent activity and orders to the police and our online payment provider.
Please always contact Customer Service if you want to return an item. This is to ensure that the process is made efficient as possible. If you do not contact Customer Service before the product is returned, a handling fee may be charged. Products should be returned to: 3PL Logistics (Swiss Clinic),Lockett Rd, Ashton-in-Makerfield, WN48DU Wigan, United Kingdom, without undue delay and no later than 14 days after the date on which you notified us of your decision to cancel your order. The right to cancellation is deemed to be valid if the goods are returned before this 14 day period expires.
You should always consult your doctor before using our products if you are pregnant or breastfeeding. General advice states that whitening products should not be used by people whose gums are in poor condition, or who have cavities. If you are unsure, we recommend that you contact your dentist before commencing the treatment. Swiss Clinic cannot be held responsible for any inconvenience or damage resulting from the incorrect use of the products. It is important that you read the instructions for each product before use.
When ordering a subscription product, you will receive the product on a regular basis (typically every 30 days), until further notice. It's a way of ensuring you don't run out of your treatment. To cancel your subscription, simply notify us no later than 20 days before your next delivery.
No hidden charges or commitment periods.
When you shop at Swiss Clinic and accept our Terms and Conditions, you enter into a contract. This also applies to subscription products. This contract os governed and regulated by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This means you have the right to cancel your contract at any time up to 14 days after the day on which you receive your order. If you place an order for several products and they are delivered separately then your 14 days will start the day after you receive the last product on your order.
Our website uses so-called cookies. A cookie is a small text file that is stored on your computer and comprises a short text. It is a technical standard that almost all websites use. The purpose is to keep statistics on how the website is used and to provide valuable information about how we can improve our website for our customers. In your web browser you can choose not to accept cookies if you wish. We have established a policy for how we manage cookies. We do not collect any personal information with cookies, and information about the visitor cannot be tracked using cookies. A cookie cannot start a programme. The statistics can only be read as numbers and are not connected to any individual.
The content of this website is protected by copyright law and may not be copied, reproduced or distributed in any form, in whole or in part, without the prior written consent of Swiss Clinic AB.